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Train Party Help Center :

Welcome to TrainParty.com -- The #1 choice for train party supplies on the internet. We strive to be the best buying experience on the 'Net. We pride ourselves on two things - getting you the best in train party decorations that fit everyone's budget and providing excellent customer service.
    To Order:
  • At TrainParty.com you can order online using the secure server or over the phone. TrainParty.com is hosted on Yahoo's secure server. Yahoo! uses industry-standard 128-bit SSL encryption to scramble credit card information both on the way from the shopper from Yahoo!'s server, and from Yahoo!'s server on to the merchant like us. To order over the phone please call us at 1.800.761.4294 anytime between 9.00am to 5.00pm Central Standard Time Monday thru Friday. Live in Macon County, Missouri? Visit our retail store in La Plata, MO to browse and explore our unique selection of train themed party supplies and gifts.

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  • Payment:
  • We accept Visa, Mastercard, American Express and Discover. You can order over the phone and pay by check if you wish. However, your order will not be shipped until we receive confirmation from our bank that your check has cleared.


  • Sales Tax Requirements:
  • Items sold by TrainParty.com that are shipped to destinations in the state of Missouri (MO) are subject to sales tax. Orders shipped to any other states will not be charged sales tax.


  • Shipping Preferences, Time and Cost:
  • We currently primarily ship via UPS Ground to all 48 states. FREE UPS Ground Shipping to anywhere in the 48 contiguous states on orders of $60.00 or more! Some packages may ship USPS Priority Mail as well. Our normal delivery time is 4 to 5 business days. How much does shipping cost? Please refer to our shipping rate table for exact shipping charges.


  • Tracking Your Package:
  • As soon as each package leaves our warehouse, we'll send you an e-mail to let you know it's on the way. At that time, you'll receive a tracking number for either UPS or the USPS, depending on which carrier was used to send it. You can use this number to track your package online at UPS or USPS website. UPS allows you to track your shipment while en route, but the US Postal Service (USPS) will only confirm the delivery date and location.


  • Returns:
  • Train Party stands 100% behind your order! If for any reason you are not satisfied with our train party favors, please return it within 30 days from the date of purchase for a full refund of the purchase price. Merchandise must be returned in salable condition. Returnable items must be un-opened and in original condition. Please note that shipping charges are not refundable. The original shipping charges associated with the returned item(s) will be deducted from the refund amount unless the return was due to our error (you received an incorrect or defective item, etc.).


  • Pricing, Bulk Discounts, etc...
  • All prices are listed in U.S. dollars. In many cases we can offer bulk discounts dependent on the quantities required and the particular item being ordered. Call Customer Service 1.800.761.4294 for more information.


  • Contact Information:
  • We value your opinions. If you have comments or questions about our store, please call us at 1-800-761-4294 or write to us at the following address:

    TrainWeb LLC dba TrainParty.com
    100 E Benton St.
    La Plata, MO 63549.
Free & Faster Shipping

Place your order by 3 p.m. CST (Mon-Fri) and your order will ship same day!
FREE UPS Ground Shipping (48 contiguous states) on any order of $60 & more!
Please read our Shipping Cost & Delivery Times page more details and other shipping options.

Shop with Confidence
15 years in business. Winner of Medium Business of the Year 2006 - Fullerton, CA.

BBB Accredited BusinessWe are a BBB Accredited Business member and operating according to the highest ethical standards.

Verisign SecureVeriSign Trusted and secure certified e-Commerce website. 100% Hacker Safe & Identity theft protection.

Yahoo StorePowered by Yahoo! Small Business industry leading e-commerce platform which is rated as "Editors Choice" by PC Magazine.

30 Day Return GuaranteeYour order is backed by a 100% money back guarantee. Read our 30-day return policy for more details.



Secure Website Verisign Trusted Site - Click to Verify Better Business Bureau Accredited Business 30 Day Return Policy Credit Cards e-Commerce provided by Yahoo! Small Business

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Need Help? Questions? Call Us Toll Free: 1.800.761.4294   OR 714.882.4130

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