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Shipping & Returns

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TrainParty.com ships packages via UPS Ground and USPS Priority Mail. We also offer FREE SHIPPING on all orders of $75 or more in the contiguous 48 states of USA. Please refer to our Canada / Australia Shipping section for delivery time and shipping cost to Canadian and Australian orders. For Returns & Refunds, Please scroll down to the bottom of this page.  Same Day Processing! Place your order by 3 p.m. CST (Mon-Fri) and your order will ship same day!

Delivery Time and Cost:

Our goal is to get your products shipped as soon as possible. Orders received by 3.00 p.m. CST are processed on the same business day. All orders placed after 3:00 p.m. CST are processed on the following "business day". Orders received on non-business days (Saturday, Sunday and Holidays) are processed on the following business day. Please refer to the shipping rate table below for more details. Also, please use the color coded UPS Standard Shipping Transit-Time Map located below on this page to get your actual delivery time.

STANDARD SHIPPING - 3 to 4 Day Delivery  * 48 Contguous States
USPS Priority Mail -OR- UPS Ground

Purchase Amount Shipping Cost / Method
$00.01 to $29.99 $6.99
$30.00 to $49.99 $8.99
$50.00 to $74.99 $9.99
$75.00 and above FREE Shipping!
*Note: Some orders may get shipped via UPS Ground because of the package dimensions or weight restrictions even tough you have opted for USPS Priority Mail 

RUSH SHIPPING - 2 Day Delivery. Shipped via UPS Air -OR- Post Office - Express Mail
Purchase Amount Shipping Cost / Method
$00.01 to $29.99 $19.99
$30.00 to $59.99 $29.99
$60.00 to $89.99 $39.99
$90.00 to $149.99 $59.99
$150.00 to $224.99 $79.99
$225.00 to $299.99 $99.99
$300.00 and up $149.99

Post Office - Priority Mail : Alaska, Hawaii, Puerto Rico & Military States.
Purchase Amount Shipping Cost
$00.01 to $29.99 $9.99
$30.00 to $74.99 $14.99
$75.00 to $124.99 $21.99
$125.00 and up $31.99

UPS Ground Standard Shipping Transit-Time Map: LA PLATA, Missouri 63549. Business days are Monday to Friday. Please note that order shipping (processing) day MUST NOT be counted in the delivery time. For example; if the order ships on the 1st Feb. then your first day of transit will be 2nd Feb. and so on.

 

Shipping to Canada / Australia :

Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. Customers are responsible for payment of import duties, tariffs and taxes. Please note that items shipped from the United States into Canada / Australia may require additional delivery time because of increased security measures at border crossing points. Please call us at 714-882-4130 for expedited shipping rates. For products shipped internationally, please note that any manufacturer warranty may not be valid. We recommend you to visit websites such as Canada Border Services Agency (CBSA) OR Australian Customs and Border Protection Service for further details on customs, tarrifs and taxes.

CANADA SHIPPING - 7 to 9 Day Delivery. Shipped via Post Office - Priority Mail All rates are in US DOLLARS and do not include applicable customs, duties and taxes.
Purchase Amount Shipping Cost
$00.01 to $29.99 $25.99
$30.00 to $59.99 $29.99
$60.00 to $89.99 $33.99
$90.00 to $129.99 $37.99
$130.00 to $169.99 $41.99
$170.00 to $199.99 $45.99
$200.00 to 349.99 $53.99
$350.00 to 499.99 $65.99
$500.00 to 749.99 $83.99
$750.00 and up $99.99

AUSTRALIA SHIPPING - 9 to 12 Day Delivery. Shipped via Post Office - Priority Mail All rates are in US DOLLARS and do not include applicable customs, duties and taxes.
Purchase Amount Shipping Cost
$00.01 to $39.99 $31.99
$40.00 to $74.99 $35.99
$75.00 to $99.99 $39.99
$100.00 to $149.99 $45.99
$150.00 to $199.99 $59.99
$200.00 to $299.99 $84.99
$300.00 and up $99.99

Returns & Refunds:

Train Party stands 100% behind your order! If for any reason you are not satisfied with our train party favors, please return it within 30 days from the date of purchase for a full refund of the purchase price. Merchandise must be returned in salable condition. Returnable items must be un-opened and in original condition. Please note that shipping charges are not refundable. The original shipping charges associated with the returned item(s) will be deducted from the refund amount unless the return was due to our error (you received an incorrect or defective item, etc.).  In the event if your order qualified for free shipping and return merchandise brings the sub-total below the free shipping eligibility then the appropriate shipping will be deducted from the total of your refund.

Send returns with a copy of your invoice or packing slip to the following address:  TrainParty.com ATTN: RETURNS DEPT. 100 E Benton St.  La Plata, MO 63549

Contact Information:

We value your opinions. If you have comments or questions about our store, please call us at 1-800-761-4294 or write to us at the following address: TrainWeb LLC DBA TrainParty.com 100 E Benton St.  La Plata, MO 63549  Phone: 800-761-4294