- Contact Us
Our preferred method of contact is Phone for ALL order related inquiries. If you have comments or questions about our store or your order, please call us at 1-800-761-4294 for an immediate help. International customers can call us 1-660-956-0087 during business hours (9am to 5pm - CST).
Safe and Secure! ** Backed by a $15,000 Warranty
Shipping Cost and Delivery Time: Please read our Shipping Rates page for details.
Track Order: If you gave us a correct E-mail address, you will have received two automated e-mails confirming your order and your shipping which includes your tracking number alongwith shipping carrier name. Please visit either UPS.com or USPS.com to get your package transit-time or delivery status. Again, you can always call us at 1-800-761-4294 for help.
Returns or Exchanges: Train Party stands 100% behind your order! If for any reason you are not satisfied with our train party favors, please return it within 30 days from the date of purchase. Merchandise must be returned in salable condition. Returnable items must be un-opened and in original condition. The original shipping charges associated with the returned item(s) will be deducted from the refund amount unless the return was due to our error (you received an incorrect or defective item, etc.), we will pay for the return shipping. Otherwise, you must cover this cost.
Send returns with a copy of your invoice or packing slip to the following address:
TrainWeb LLC dba TrainParty.com ATTN: RETURNS DEPT. 100 E Benton St. La Plata, MO 63549